Terms of Service

Effective date: 27 May 2026 Last updated: 3 July 2026

1. Introduction#

These Terms of Service ("Terms") govern your use of CaptainReady, an online airline-interview training service available at https://captainready.app ("the Service").

The Service is operated by Jason Jones, trading as CaptainReady, a sole trader established in the United Kingdom ("we", "us", "our").

By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

2. Who can use the Service#

You must be at least 18 years old to create an account and use the Service. By creating an account, you confirm that you are 18 or older and that the information you provide is accurate.

You may only create one account per person. Accounts are for individual use and may not be shared.

3. What the Service is and what it is not#

CaptainReady provides AI-powered mock interview training for pilots preparing for airline selection and assessment processes. Sessions are scored against rubrics developed by a flying instructor and flying examiner.

CaptainReady is a commercial training product. It is not:

• an approved ATO (Approved Training Organisation) course
• a substitute for licensed pilot training or type rating
• an official examination or assessment recognised by the Civil Aviation Authority, EASA, or any other aviation regulator
• affiliated with, endorsed by, or partnered with any airline, recruiter, or regulatory body
• a guarantee that you will pass any real airline interview or be offered employment

Your use of the Service does not create any professional relationship between you and the operator.

4. Accounts#

To use the Service you must create an account, providing a valid email address and any other details requested at sign-up. You are responsible for:

• keeping your sign-in credentials secure
• all activity that occurs under your account
• notifying us immediately at support@captainready.app if you suspect your account has been accessed without your authorisation

We may suspend or terminate accounts that we reasonably believe have been created with false information, shared between individuals, or used in breach of these Terms.

5. Plans and pricing#

The Service is offered on the following plans. Prices are in pounds sterling and are inclusive of any UK VAT where applicable.

• Explore: free. One scored voice session per week. The free tier is offered at our discretion and may be changed, limited, or withdrawn at any time.
• Member: £49 per month or £441 per year. Up to 8 voice sessions per month. Full dossier and scored feedback depth on every session. Cancel anytime.
• Career Plan: £49, one-time payment. A single career-strategy conversation with Marcus (approximately 45 to 60 minutes) followed by a written plan covering your best-fit training route, an honest cost range and timeline, and the questions to ask a training provider. The written plan is emailed to you and saved to your dashboard. The Career Plan is a one-off deliverable, not a subscription and not a period of timed access.

Member subscriptions renew automatically at the end of each billing period at the then-current price for that plan. The Career Plan is a single purchase and does not renew.

A one-time Founding Member tier was offered previously and is now closed. It is no longer available for purchase. The rights of existing Founding Members are set out in full in section 8a.

6. Billing#

Payment is processed by Stripe.

For Member subscriptions, by subscribing you authorise us to charge the payment method on file for the recurring subscription fee and any applicable taxes. For the Career Plan, a single charge of £49 plus any applicable taxes is taken at checkout; no recurring charges follow.

If a Member payment fails, we will attempt to collect payment again and notify you by email. If we cannot successfully charge the payment method after a reasonable period, we may suspend or cancel your subscription.

You can view and manage your payment method, billing history, and subscription or purchase details through the management portal linked from your account.

7. Cancellation#

You can cancel a Member subscription at any time from the subscription management portal. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of that period.

The Career Plan is a one-time purchase with no recurring subscription to cancel. Your ability to obtain a refund for a Career Plan is set out in section 8.

We do not provide pro-rata refunds for partial billing periods on Member subscriptions, except where required by consumer law as set out in section 8.

8. Refunds and the 14-day cooling-off right#

Member subscriptions. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a new subscription within 14 days of purchase and receive a full refund, provided you have not substantially used the Service during that period.

For the purposes of this right, "substantial use" means completing scored sessions during the cooling-off period. If you have completed fewer than 2 scored sessions within the 14 days, email support@captainready.app and we will cancel the subscription and refund the amount paid in full.

If you have completed 2 or more scored sessions during the cooling-off period, we may deduct from any refund a reasonable amount reflecting the value of the Service you have received.

Career Plan. You may cancel a Career Plan purchase within 14 days of the date of purchase and receive a full refund, whether or not your strategy conversation has already taken place or your written plan has already been delivered. Email support@captainready.app within the 14-day window to request a refund.

After the 14-day window, the Career Plan fee is non-refundable, except where there has been a billing error or we have failed to deliver the service (for example, a plan that is never sent). Your statutory rights as a consumer are unaffected.

After the cooling-off period. We do not offer routine refunds for unused portions of an active subscription period. If you believe there are exceptional circumstances (for example, a prolonged outage or a billing error), email support@captainready.app and we will consider the request on its merits.

8a. Legacy and closed tiers#

This section covers tiers that are no longer offered for sale but under which existing customers retain access. Nothing in sections 5 to 8 above reduces, replaces, or overrides the rights described here.

Founding Member (closed)

The Founding Member tier is closed. It is no longer offered for sale and cannot be purchased. Pilots who purchased a Founding Member seat while the tier was open ("Founding Members") keep every right set out below in full, for the life of the Service, subject only to these Terms and the Fair Use provision in this section.

What Founding Member is. Founding Member was a one-time payment of £697 for lifetime access to CaptainReady: access to Marcus across every arc and every module that ships, with no recurring billing. Founding access was granted on receipt of the one-time payment and is not subject to renewal. Founding access remains subject to the Fair Use provision below.

Billing. Founding Member was a single charge of £697 plus any applicable taxes, taken at checkout, with no recurring charges. Founding Members have no ongoing payment obligation.

Cancellation. Founding Member access is a one-time payment for lifetime access and has no recurring subscription to cancel. The refund window that applied to Founding Member purchases is set out under "Refunds" below.

Fair Use, flight time limits. To keep the lifetime offer sustainable for everyone on it, Founding access includes a Fair Use allowance of up to 5 voice hours per calendar month of Marcus time.

Voice hours means time spent in active voice session with Marcus. The 5-hour figure is generous for genuine sustained training use: one to two voice sessions per week, with a heavier ramp during interview, command upgrade, viva, or assessment windows. Fewer than 1 in 20 Founding Members are expected to approach the cap in a typical month.

If your usage approaches or exceeds 5 voice hours in a month, we will contact you directly to talk about your usage pattern. Nothing is silently throttled. The cap is not a feature gate; it is a sustainability gate, and we will treat any conversation about it the way the Founding cohort treats every other conversation: directly, with respect, and with the product's long-term health in mind.

Founding access does not have a Fair Use cap on dashboard activity, transcript review, scored debrief access, or any non-voice-session use of the product.

We reserve the right to amend the Fair Use allowance in good faith if voice infrastructure costs change materially. Any amendment will be communicated to Founding Members in advance and will only ever be made generous. The 5-hour figure is a floor, not a ceiling.

Refunds. A 14-day refund window applied from the date of purchase. Within those 14 days a Founding Member may request a full refund minus the value, at the standard Member session-rate equivalent, of any voice sessions completed during the window. Email support@captainready.app to begin a Founding Member refund. After the 14-day window, Founding Member purchases are non-refundable. The seat is yours for life, subject to these Terms and the Fair Use provision above.

9. Acceptable use#

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• attempt to reverse-engineer, scrape, or extract the AI models, prompt library, knowledge base, rubrics, or other proprietary materials underlying the Service
• use the Service to train, evaluate, or benchmark any competing AI system
• share, resell, or sublicense access to your account
• use automated means (bots, scripts, crawlers) to interact with the Service, except as expressly permitted
• attempt to bypass any technical restriction, rate limit, or access control
• upload content that is unlawful, defamatory, or infringing, or that contains personal data about anyone other than yourself
• use the Service in a way that could damage, disable, overburden, or impair it

We reserve the right to suspend or terminate accounts that breach this section without notice and without refund.

10. Intellectual property#

All content that forms part of the Service itself, including the AI interviewer prompts, knowledge base, rubrics, scoring framework, written copy, logos, and site design, is owned by us or our licensors and is protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for its intended purpose.

Nothing in these Terms transfers ownership of any of our intellectual property to you.

11. Your content#

You retain ownership of the content you submit to the Service, including your answers in mock interview sessions. By submitting content, you grant us a limited licence to process it as necessary to operate the Service for you (including sending it to our AI service providers for inference and scoring, as described in our Privacy Policy).

We do not use your content to train AI models and we do not permit our AI service providers to do so.

12. Availability of the Service#

We will use reasonable efforts to keep the Service available, but we do not guarantee uninterrupted access. The Service may be unavailable from time to time due to maintenance, updates, or matters outside our control (including but not limited to outages at our infrastructure providers, internet connectivity failures, or force majeure events).

We may change, suspend, or discontinue features of the Service at any time. If we permanently discontinue the Service or a material paid feature, we will give reasonable notice and, where appropriate, a pro-rata refund of any prepaid subscription period.

13. Disclaimers#

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not warrant that:

• the Service will meet your specific requirements or preparation goals
• use of the Service will result in you being offered, or passing, any airline interview or employment process
• AI-generated feedback will always be free of error, bias, or omission

The Service is a training tool. It is not professional aviation, legal, medical, or career advice. You are responsible for your own preparation decisions and for verifying any airline-specific information through authoritative sources.

14. Limitation of liability#

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• any other liability that cannot lawfully be excluded or limited under English law, including your statutory rights as a consumer

Subject to the above, and to the maximum extent permitted by law:

• we will not be liable for any indirect, consequential, or special loss, or for loss of profits, loss of opportunity, loss of employment, or loss of reputation, arising from your use of the Service
• our total aggregate liability to you in connection with the Service in any twelve-month period is limited to the total amount you have paid us in subscription fees during that same twelve-month period

Nothing in this section affects your statutory rights as a consumer under UK law.

15. Indemnity#

You agree to indemnify us against any third-party claims, losses, or costs arising from your breach of these Terms, your misuse of the Service, or your violation of any applicable law or the rights of any third party.

16. Termination#

You may terminate your use of the Service at any time by cancelling your subscription and requesting account deletion via support@captainready.app.

We may terminate or suspend your access to the Service immediately, without prior notice, if you materially breach these Terms or if we are required to do so by law. On termination, your right to use the Service ends and we will handle your data in accordance with our Privacy Policy.

Sections that by their nature should survive termination (including sections on intellectual property, limitation of liability, indemnity, and governing law) will continue to apply.

17. Changes to these Terms#

We may update these Terms from time to time. If we make material changes, we will notify you by email and post the updated Terms at https://captainready.app/terms with a new effective date. If you do not accept the updated Terms, you should stop using the Service and cancel your subscription; continued use after the effective date constitutes acceptance.

18. Governing law and jurisdiction#

These Terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer based in another part of the UK or in the European Union, you may also be able to bring proceedings in the courts of your country of residence, as applicable law provides.

19. General#

Entire agreement. These Terms, together with the Privacy Policy, form the entire agreement between you and us relating to the Service.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

No waiver. Our failure to enforce any right under these Terms is not a waiver of that right.

Assignment. You may not assign these Terms. We may assign them to a successor entity (for example, if the business is incorporated as a limited company or acquired).

No third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision.

20. Contact#

Questions about these Terms, or about your account, should be sent to:

Email: support@captainready.app Post: Jason Jones, trading as CaptainReady, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA